Centre Wellington Hydro requires all customers to sign a
service agreement for every service. This agreement only takes
a few minutes to complete and will provide you with information
regarding our standard office procedures and it ensures all
your information is correct with us. Note that once your service
commenced, you implied acceptance of the service agreement.
Security Deposit
Centre Wellington Hydro requires all customers to provide
a security deposit. Deposits are calculated by taking an average
bill over a 12 month period and multiplying by 2.5. For example:
If the average bill is $125.00, then the deposit would be
rounded to $325.00.
Occupancy Charge
All customers receive a one time charge on their first bill
of $30.00 at each new location. This charge is to set up the
account and take the meter readings.
Waving the Security Deposit:
The deposit will be waived if you provide us with:
- A letter from another electricity or gas distributor in
Canada confirming a good payment history
This letter must cover a time period of at least one year
occurring with the last 24 months.
Good Payment History:
A customer is deemed to have a good payment history unless
more than one of the following occurred:
1. Disconnection notice
2. NSF (non sufficient funds)
3. Returned pre-authorized payment.
4. Disconnect/collect trip has occurred
Refunding Deposits:
After 1 year of a good payment history, the deposit will be
refunded or applied to your account.
If a deposit has been refunded due to good payment history,
however at a later date, the account no longer qualifies for
a ‘Good Payment History’, Centre Wellington Hydro
has the right to request another deposit.
We will review the status of the deposits yearly to determine
whether the entire amount of the deposit is to be returned
or whether the amount should be recalculated to be increased
or decreased. You may demand in writing, no earlier than 12
months after payment of a deposit that we review the amount
of the deposit to determine whether the entire amount of the
deposit is to be returned or whether the amount should be
recalculated.
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