The office at Centre Wellington Hydro (CWH) is closed to customers and visitors physically; however, we continue to be available via phone 519-843-2900 and email firstname.lastname@example.org during regular business hours 9:00am to 4:00pm Monday through Friday.
Responses to phone messages and emails will be returned as quickly as possible and we thank you in advance for your patience.
We also welcome you to Access your Account to obtain information on your hydro account!
Not registered? Get in touch with us now and register for CustomerConnect.
Our essential operations staff continue to operate and maintain Centre Wellington’s electrical distribution system and address any outages and emergencies that arise. If this is a Hydro emergency, please call 1-866-291-2932.
Your call will be answered 24 hours a day, 7 days per week.
As our Lineman continue to work in the community serving our customers, please help us keep you and your families safe by maintaining a 2 metre distance and do not approach staff.
COVID-19 TOU Rates Updates
COVID-19 TOU Customers Recover Rates Begin June 1, 2020. To support families, small businesses and farms while Ontario plans for the safe and gradual reopening of the province, the Government of Ontario has introduced a new fixed electricity price of 12.8 ¢/kWh for customers that are on time-of-use (TOU) prices. Starting June 1, 2020, that price applies to electricity used at all hours of the day, seven days a week.