As of March 8, 2021, the web address for our customer portal, Customer Connect, has changed.
It can now be found at https://myaccount.cwhydro.ca.
The customer experience on the platform will remain the same, and other than the new location, the energy usage data and billing information you have come to expect on the portal remains unchanged.
If you have bookmarked the previous portal in your search engine, please update your bookmark to the new web address.
We appreciate your patience as we update and improve the infrastructure that supports the services that we provide to our customers. If you have any questions, please contact us at 519-843-2900 or email@example.com.