Support programs are available for customers who are struggling with their bill payments. You need to meet certain criteria to qualify for these programs:
- Ontario Electricity Support Program (OESP)
This program provides help to low-income consumers with a monthly on-bill credit to reduce their electricity bill. This program provides ongoing help.
- Low-income Energy Assistance Program (LEAP)
This program provides a one-time grant towards your electricity or natural gas bill if you are behind on your bill and may face having your service shut off. It is for emergency situations.
- Rules to protect low-income customers
Electricity utilities, unit sub-meter providers and rate regulated natural gas utilities follow customer service rules specific to low-income customers. These include waiving security deposits, and allowing longer payment times under arrears payment plans.
We have rules in place to ensure that all residential customers across the province are treated fairly when it comes to customer service, including disconnections and re-connection. Learn more about the rules for electricity customers and natural gas customers.