News & Public Notices
Ontario Electricity Rebate (OER), July 1, 2022
The Ontario Electricity Rebate (OER) is for most households, farms, long-term care homes and small businesses. Eligible consumers automatically receive the rebate, which appears on bills as a separate line item. The OER will provide eligible consumers with an 17%...
Having trouble paying your energy bill? Contact your utility right away to explore payment options, and to avoid late payment charges and potential disconnection of service.
https://www.oeb.ca/consumer-information-and-protection/bill-assistance-programs Support programs are available for customers who are struggling with their bill payments. You need to meet certain criteria to qualify for these programs: Ontario Electricity Support...
CWH 2023 Cost Rebasing Deferral Approved
The OEB has approved CWH's request to defer its 2023 Cost of Service application. CWH will file its next CoS for rates effective January 1, 2025. More information can be found by reading CWH 2023 CoS Deferral letter and OEB Cost of Service Approval Letter
The Ontario Business Costs Rebate Program will close for applications on March 14th, 2022.
The Ontario Business Costs Rebate Program will close for applications on March 14th, 2022. Updated as at March 1, 2022 The Ontario Business Costs Rebate Program provided support for property tax and energy costs to businesses that were most impacted by public health...
Electricity Rate Relief
For more information: https://www.oeb.ca/sites/default/files/FAQs-new-fixed-rates-january2022-20220110_0.pdf
Discover Your Energy-Savings Potential
Uncover more than just savings with the help of Save on Energy. Save On Energy programs still available. Go to Save on Energy website The new Energy Affordability Program (EAP) offers two levels of support for income-eligible residents: Those most in need will qualify...
CWH Major Event Report: February 24, 2021
On February 24, 2021 Centre Wellington Hydro customers in the Fergus area experienced a disruption to their hydro service. Details of the event can be found within the Major Event Report.
Customer Connect, our customer portal, has a new location!
As of March 8, 2021, the web address for our customer portal, Customer Connect, has changed. It can now be found at https://myaccount.cwhydro.ca. The customer experience on the platform will remain the same, and other than the new location, the energy usage...
Ontario Electricity Support Program
The Ontario Electricity Support Program helps reduce electricity bills for low-income households with a monthly on-bill credit. The amount of the credit will depend on how many people live in your house and your combined household income. Find out if you are eligible...
CWH Major Event Report: February 5, 2021
On February 5, 2021 all Centre Wellington Hydro customers experienced a disruption to their hydro service. Details of the event can be found within the Major Event Report
Public Notices
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conducting a Customer Satisfaction Survey starting January 9, 2023. You may receive a call from a company called ADVANIS on behalf of Centre Wellington Hydro.