News & Public Notices

Discover Your Energy-Savings Potential

Discover Your Energy-Savings Potential

Uncover more than just savings with the help of Save on Energy. Save On Energy programs still available. Go to Save on Energy website The new Energy Affordability Program (EAP) offers two levels of support for income-eligible residents: Those most in need will qualify...

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Customer Connect, our customer portal, has a new location!

Customer Connect, our customer portal, has a new location!

As of March 8, 2021, the web address for our customer portal, Customer Connect, has changed. It can now be found at https://myaccount.cwhydro.ca.   The customer experience on the platform will remain the same, and other than the new location, the energy usage...

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Ontario Electricity Support Program

Income eligibility thresholds for the Ontario Electricity Support Program are increasing effective March 1, 2024. This program helps reduce electricity bills for low-income households with a monthly on-bill credit. The amount of the credit will depend on how many...

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New RPP prices starting February 23, 2021

The new RPP Time-of-Use (TOU) prices set by the OEB for Feb. 23, 2021 are shown in the table below. The table also shows the hours to which those prices apply: Winter TOU Price Periods Feb. 23, 2021 TOU Prices Off-Peak                                                 ...

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