Bill Payments

Payment Options

Web Payments

Click on the button below and you will be transferred to a secure web page powered by our bill payment partner, Paymentus. You will enter the payment information including the account number, credit card details and payment amount. You will also be asked to confirm to pay a convenience fee.
Once all the information is entered, click on “Make Payment.” You will be provided with a confirmation number if the transaction is successful.

Make a Web Payment

Payments by Telephone

Dial 1-866-874-9599 and you will be linked to a secure automated telephone payment system, powered by our bill payment partner, Paymentus.

You will enter the payment information including the account number, credit card details and payment amount.
You will be prompted to confirm that you have agreed to pay a convenience fee.
You will be provided with a confirmation number if the transaction is successful.

Other Payment Options

Deposit Drop Box
Pre-authorized payment plan
Budget Billing
Telephone Banking
Internet Banking
Bank
Mail

In office by appointment only Monday – Thursday from 9:00am to 4:00pm

In-office Payment by Cheque or Cash (exact amount) Only. Office does not have ability to make change.

FAQs about Credit Card Payments

How will my payment be confirmed?

Payment by either method will be made known to Centre Wellington Hydro instantaneously therefore, if you wish, you may converse with Centre Wellington Hydro customer service staff immediately after making a payment. Call 519-843-2900 to do so.

Why is a convenience fee required?

There are several low or no-cost means to pay your bill at Centre Wellington Hydro. These include, pre-authorized payment, equal payment plan, telephone banking, internet banking, writing a cheque, placing a payment in our drop box or paying at our office during open office hours. Even so, many customers still prefer to pay by credit card. Credit card companies charge businesses like Centre Wellington Hydro a percentage of the payment for processing it. As a regulated utility, the entire amount of your payment is spoken for – some of the payment goes to the generators, some to the transmitters, some to the market operator and some for debt retirement. Less than 20% of your payment stays with Centre Wellington Hydro. Therefore, to be fair to all customers, we have to ensure that the users of the credit card service pay for the service.

How much will I be paying in conveniences fees?

Customers may make payments for transaction amounts up to $1,000.00 and a fee of 1.75% will automatically calculate. For payment transaction amounts larger than $1,000.00, you will be required to repeat the transaction. The examples below will be illustrative.

Can you give me some payment examples?

If you wish to make a credit card payment of $245.25 click on the MAKE A PAYMENT WEB button above or telephone 1-866-874-9599. You will be prompted to input your account number, credit card number along with the expiry date and the payment amount of $245.25. You will be asked to acknowledge that you agree to pay the convenience fee of $4.29 along with the payment. If you agree, your credit card will be charged $249.54 ($245.25 + $4.29). You will receive a confirmation number. To summarize see the table below.

Payment Amount	Convenience Fee Amount
$250	$4.38
$500	$8.75
$750	$13.13
$1000	$17.50

In each case, the convenience fee amount is automatically calculated. For each successive payment amount greater than $1,000.00, additional transactions are required.

How can I get more information on credit card payments?

If you have any questions, please give us a call at 519-843-2900.

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Call Us

519-843-2900

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Visit Us

730 Gartshore Street
Fergus, ON N1M 2W8
MAP

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email us

enquiries@cwhydro.ca

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