News & Public Notices

Energy Conservation Programs
Looking for ways to reduce energy costs, or planning energy upgrades to your home or business? Learn more about available Provincial Energy Conservation Programs. Ontario Launches New Energy Efficiency Programs to Save You Money | Ontario Newsroom Home Renovation...

Customer Satisfaction Survey
Centre Wellington Hydro's Customer Satisfaction Survey has begun and as our electrical customer you may receive a call or email from Oraclepoll Research Ltd. on our behalf asking you to complete the survey. Your feedback is important to us and we appreciate your...

Annual Tree Trimming Maintenance
CWH's annual tree trimming program in Fergus and Elora has begun for 2025 and will continue through to April. Tree trimming is a necessary part of our network's maintenance program and helps to ensure our overhead lines remain in a safe condition, and storm related...
CWH Billing & Payment Options
We are here to help you understand your billing and payment options! Options for Receiving your Bill and Enquiring about your Account Balance: Sign-up and register to view your bills, current account balance, payment history and detailed energy usage online 24/7. For...
Ontario Electricity Rebate (OER) Effective November 1, 2024 set to 13.1%
Effective November 1, 2024, the OER will provide eligible consumers with a 13.1% rebate from the province on the subtotal of their electricity bill. The OER provides a rebate on the electricity bill of residential, small business and farm customers. For a typical...
November 1, 2024 Winter Hours and New Electricity Price Plan
November 1, 2023 Electricity Prices – On November 1, 2023, new Time-of-Use (TOU), Ultra-Low Overnight (ULO) and Tiered prices for residential and small business customers under the Ontario Energy Board’s (OEB) Regulated Price Plan (RPP) changed.

Ontario’s System-Wide Electricity Supply Mix: 2023 Data
Under O. Reg. 416/99 the Ministry of Energy is responsible for providing Ontario’s electricity supply mix data for electricity suppliers. The following table discloses the system-wide electricity supply mix data for 2023. This data must be used by electricity...

2024 Electrical Safety Awareness Survey
THANK YOU to CWH customers who took part in the 2024 ESA Safety Awareness Survey! Survey results, showing resident's understanding of electrical hazards, are available now: Electrical Safety Awareness Survey

November 1, 2022 TOU and Tiered Electricity Prices
On November 1, 2022, Time-of-Use (TOU) and Tiered prices for residential and small business customers under the Ontario Energy Board’s (OEB) Regulated Price Plan (RPP) will decrease. The winter Time-of-Use (TOU) hours and the change in the Tier threshold for...
Ontario Electricity Rebate (OER) Effective November 1, 2022 set to 11.7 per cent.
Effective November 1, 2022, the OER will provide eligible consumers with an 11.7% rebate from the province on the subtotal of their electricity bill to ensure the average residential bill increase is held to about 2 per cent annually, well below the current levels of...
Public Notices

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