News & Public Notices
Customer Engagement Survey Now Open! Have your Say and a Chance to Win $100 off your CWH Electric Bill
Be sure and visit CWH's Customer Engagement Page to learn what CW Hydro's plans are for major investments into our system, and how we prioritize through a Distribution System Plan. Take the opportunity to have your say by providing your input and completing the online...
Ontario Electricity Rebate, November 1, 2021
Ontario Electricity Rebate The Ontario Electricity Rebate (OER) is for most households, farms, long-term care homes and small businesses. Eligible consumers automatically receive the rebate, which appears on bills as a separate line item. Starting November 1, 2021,...
Nov. 1, 2021 Electricity Pricing
On November 1, 2021, Time-of-Use (TOU) and Tiered prices for residential and small business customers under the Ontario Energy Board’s (OEB) Regulated Price Plan (RPP) will remain unchanged. The winter Time-of-Use (TOU) hours and the change in the Tier threshold for...
CWH’s 2022 IRM Application
Centre Wellington Hydro has filed an IRM application to the OEB for rates effective January 1, 2022. The Managers Summary of the application, which includes summaries of models used, can be found here. Please note the models are not included with this write up. All...
May 1, 2021 New TOU and TIERED Rates
On May 1, 2021, new Time-of-Use (TOU) and Tiered prices will come into effect for residential and small business customers under the Ontario Energy Board’s (OEB) Regulated Price Plan (RPP). The summer TOU hours, as well as the summer Tier threshold for residential...
Discover Your Energy-Savings Potential
Uncover more than just savings with the help of Save on Energy. Save On Energy programs still available. Go to Save on Energy website The new Energy Affordability Program (EAP) offers two levels of support for income-eligible residents: Those most in need will qualify...
CWH Major Event Report: February 24, 2021
On February 24, 2021 Centre Wellington Hydro customers in the Fergus area experienced a disruption to their hydro service. Details of the event can be found within the Major Event Report.
Customer Connect, our customer portal, has a new location!
As of March 8, 2021, the web address for our customer portal, Customer Connect, has changed. It can now be found at https://myaccount.cwhydro.ca. The customer experience on the platform will remain the same, and other than the new location, the energy usage...
Ontario Electricity Support Program
The Ontario Electricity Support Program helps reduce electricity bills for low-income households with a monthly on-bill credit. The amount of the credit will depend on how many people live in your house and your combined household income. Find out if you are eligible...
CWH Major Event Report: February 5, 2021
On February 5, 2021 all Centre Wellington Hydro customers experienced a disruption to their hydro service. Details of the event can be found within the Major Event Report
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