Thank You to CWH Customers!

Centre Wellington Hydro would like to thank our customers for a very successful Plant not Print e-Billing Campaign! During the months of April and May an amazing 196 customers committed to trading in their paper bills for electronic ones. That is alot of trees! CWH...

May 1, 2021 New TOU and TIERED Rates

On May 1, 2021, new Time-of-Use (TOU) and Tiered prices will come into effect for residential and small business customers under the Ontario Energy Board’s (OEB) Regulated Price Plan (RPP). The summer TOU hours, as well as the summer Tier threshold for residential...

Discover Your Energy-Savings Potential

Uncover more than just savings with the help of Save on Energy. Save On Energy programs still available. Go to Save on Energy website The new Energy Affordability Program (EAP) offers two levels of support for income-eligible residents: Those most in need will qualify...

COVID-19 Business Support Grants available

Ontario has announced the COVID-19 Business Support Grants program to help businesses that were required to shut down or restrict services due to provincial public health measures: modified Stage 2 restrictions or in areas categorized as Red-Control, Grey-Lockdown or...

Customer Connect, our customer portal, has a new location!

As of March 8, 2021, the web address for our customer portal, Customer Connect, has changed. It can now be found at https://myaccount.cwhydro.ca.   The customer experience on the platform will remain the same, and other than the new location, the energy usage...

Ontario Electricity Support Program

The Ontario Electricity Support Program helps reduce electricity bills for low-income households with a monthly on-bill credit. The amount of the credit will depend on how many people live in your house and your combined household income. Find out if you are eligible...

Changes to Industrial, Commercial, other non-Regulated Price Plan Customers’ Electricity Costs Effective January 1, 2021

  Starting January 1, 2021, a portion of renewable energy contract costs will be paid by the government instead of electricity customers. This will lower electricity bills for large and mid-sized commercial and industrial consumers who do not participate in the...

Time-of-Use vs Tiered, Customer Choice is coming on your electricity rate on November 1

If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020. With TOU, the price you pay depends on when you use electricity. With Tiered prices, you can use a...

Effective May 1, 2021, the percentage of the OER is being adjusted from 21.2% to 18.9%.

Typical residential customer bills to be held stable The Government is also decreasing the Ontario Electricity Rebate (OER) from 21.2% to 18.9% effective May 1, 2021. The Government’s intention is that, for residential and small business customers, the reduction in...

Consumer Alert: Beware of scams during the COVID-19 emergency

The Ontario Energy Board (OEB) is aware of increasing efforts by scam artists attempting to take advantage of consumer uncertainty. To find out more, click here.

Covid-19 Updates

See the latest updates and rate relief options.

My Account - Customer Connect

View your electrical usage, billing history, and subscribe to eBilling

Report a Problem

Emergency to public safety: Call 911
Power outage: Call 519-843-2900

Click here to report a non outage/emergency in OUTAGES MAP (Map is not monitored 24/7)

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News & Notices

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Centre Wellington Hydro subscribes to the Ontario One Call service. Call or click before you dig for any size project.

What’s Happening

Report an Outage:

Emergency to public safety: Call 911
Power outage: Call 519-843-2900

Click here to report a non outage/emergency in OUTAGES MAP (Map is not monitored 24/7)