Consumer Alert – OEB Fraudulent Phishing Emails

The Ontario Energy Board (OEB) is aware of the circulation of phishing emails using OEB employee names and titles. Bad actors are attempting to engage Ontario residents and OEB licensed entities. Be aware that the OEB does not engage in direct consumer outreach unless...

ADVANIS – 2024 Electrical Safety Awareness Survey (ESA)

ADVANIS is currently completing a phone survey on behalf of CW Hydro  Centre Wellington Hydro wants you to know that we are conducting a Customer Electrical Safety Awareness Survey starting January 8, 2024. You may receive a call from a company called ADVANIS on...

November 1, 2023 Winter Hours and New Electricity Price Plan

November 1, 2023 Electricity Prices On November 1, 2023, new Time-of-Use (TOU), Ultra-Low Overnight (ULO) and Tiered prices for residential and small business customers under the Ontario Energy Board’s (OEB) Regulated Price Plan (RPP) changed. The winter TOU hours and...

Ontario Electricity Rebate (OER) Effective November 1, 2023 set to 19.3 per cent.

Effective November 1, 2023, the OER will provide eligible consumers with a 19.3% rebate from the province on the subtotal of their electricity bill. The OER provides a rebate on the electricity bill of residential, small business and farm customers. For a typical...

Ontario’s System-Wide Electricity Supply Mix: 2022 Data

Under O. Reg. 416/99 the Ministry of Energy is responsible for providing Ontario’s electricity supply mix data for electricity suppliers. The following table discloses the system-wide electricity supply mix data for 2022. This data must be used by electricity...

Anti-Scam Awareness – Don’t be afraid to say ‘No’ and Useful Information

The Ontario Energy Board (OEB), the energy regulator, has seen a 77% increase in the number of reported scam calls, including illegitimate phone calls, texts, emails, fake websites, social media, in-person home visits and ads. The OEB, the Ministry of Energy and local...

Having trouble paying your energy bill? Contact your utility right away to explore payment options, and to avoid late payment charges and potential disconnection of service.

https://www.oeb.ca/consumer-information-and-protection/bill-assistance-programs Support programs are available for customers who are struggling with their bill payments. You need to meet certain criteria to qualify for these programs: Ontario Electricity Support...

Discover Your Energy-Savings Potential

Uncover more than just savings with the help of Save on Energy. Save On Energy programs still available. Go to Save on Energy website The new Energy Affordability Program (EAP) offers two levels of support for income-eligible residents: Those most in need will qualify...

Customer Connect, our customer portal, has a new location!

As of March 8, 2021, the web address for our customer portal, Customer Connect, has changed. It can now be found at https://myaccount.cwhydro.ca.   The customer experience on the platform will remain the same, and other than the new location, the energy usage...

Ontario Electricity Support Program

Income eligibility thresholds for the Ontario Electricity Support Program are increasing effective March 1, 2024. This program helps reduce electricity bills for low-income households with a monthly on-bill credit. The amount of the credit will depend on how many...

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