November 1, 2022 Electricity Prices

On November 1, 2022, Time-of-Use (TOU) and Tiered prices for residential and small business customers under the Ontario Energy Board’s (OEB) Regulated Price Plan (RPP) will decrease. The winter Time-of-Use (TOU) hours and the change in the Tier threshold for...

Ontario Electricity Rebate (OER) Effective November 1, 2022 set to 11.7 per cent.

Effective November 1, 2022, the OER will provide eligible consumers with an 11.7% rebate from the province on the subtotal of their electricity bill to ensure the average residential bill increase is held to about 2 per cent annually, well below the current levels of...

Ontario’s System-Wide Electricity Supply Mix: 2021 Data

Under O. Reg. 416/99 the Ministry of Energy is responsible for providing Ontario’s electricity supply mix data for electricity suppliers. The following table discloses the system-wide electricity supply mix data for 2021. This data must be used by electricity...

Having trouble paying your energy bill? Contact your utility right away to explore payment options, and to avoid late payment charges and potential disconnection of service.

https://www.oeb.ca/consumer-information-and-protection/bill-assistance-programs Support programs are available for customers who are struggling with their bill payments. You need to meet certain criteria to qualify for these programs: Ontario Electricity Support...

Discover Your Energy-Savings Potential

Uncover more than just savings with the help of Save on Energy. Save On Energy programs still available. Go to Save on Energy website The new Energy Affordability Program (EAP) offers two levels of support for income-eligible residents: Those most in need will qualify...

Customer Connect, our customer portal, has a new location!

As of March 8, 2021, the web address for our customer portal, Customer Connect, has changed. It can now be found at https://myaccount.cwhydro.ca.   The customer experience on the platform will remain the same, and other than the new location, the energy usage...

Ontario Electricity Support Program

The Ontario Electricity Support Program helps reduce electricity bills for low-income households with a monthly on-bill credit. The amount of the credit will depend on how many people live in your house and your combined household income. Find out if you are eligible...

Changes to Industrial, Commercial, other non-Regulated Price Plan Customers’ Electricity Costs Effective January 1, 2021

  Starting January 1, 2021, a portion of renewable energy contract costs will be paid by the government instead of electricity customers. This will lower electricity bills for large and mid-sized commercial and industrial consumers who do not participate in the...

Time-of-Use vs Tiered, Customer Choice is coming on your electricity rate on November 1

If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020. With TOU, the price you pay depends on when you use electricity. With Tiered prices, you can use a...

Consumer Alert: Beware of scams during the COVID-19 emergency

The Ontario Energy Board (OEB) is aware of increasing efforts by scam artists attempting to take advantage of consumer uncertainty. To find out more, click here.

Customer Engagment

Have your say by providing your input and completing the online survey

Preparing for Emergencies

Emergency prepareness planning and safety tips.

My Account - Customer Connect

View your electrical usage, billing history, and subscribe to eBilling

Report a Problem

Emergency to public safety: Call 911
Power outage: Call 519-843-2900

Click here to report a non-emergency problem that is not an outage using OUTAGES MAP (This Map is not monitored 24/7)

view outages

View our outages map.

News & Notices

Read the latest public service announcements.

Call or Click Before You Dig

Centre Wellington Hydro subscribes to the Ontario One Call service. Call or click before you dig for any size project.

What’s Happening

Report an Outage:

Emergency to public safety: Call 911
Power outage: Call 519-843-2900

Click here to report a non-emergency problem that is not an outage using the OUTAGES MAP                     (This Map is not monitored 24/7)