Ontario’s System-Wide Electricity Supply Mix: 2021 Data

Under O. Reg. 416/99 the Ministry of Energy is responsible for providing Ontario’s electricity supply mix data for electricity suppliers. The following table discloses the system-wide electricity supply mix data for 2021. This data must be used by electricity...

Ontario Electricity Rebate (OER), July 1, 2022

The Ontario Electricity Rebate (OER) is for most households, farms, long-term care homes and small businesses. Eligible consumers automatically receive the rebate, which appears on bills as a separate line item. The OER will provide eligible consumers with an 17%...

May 1, 2022 Time-of-Use (TOU) and Tiered Prices

On May 1, 2022, Time-of-Use (TOU) and Tiered prices for residential and small business customers under the Ontario Energy Board’s (OEB) Regulated Price Plan (RPP) will remain unchanged. The summer Time-of-Use (TOU) hours and the change in the Tier threshold for...

Help is available for Low-Income Households

Support programs are available for customers who are struggling with their bill payments. Ontario Electricity Support Program (OESP) This program provides ongoing help to low-income customers with a monthly on-bill credit to reduce their electricity bill. Ontario...

Discover Your Energy-Savings Potential

Uncover more than just savings with the help of Save on Energy. Save On Energy programs still available. Go to Save on Energy website The new Energy Affordability Program (EAP) offers two levels of support for income-eligible residents: Those most in need will qualify...

Customer Connect, our customer portal, has a new location!

As of March 8, 2021, the web address for our customer portal, Customer Connect, has changed. It can now be found at https://myaccount.cwhydro.ca.   The customer experience on the platform will remain the same, and other than the new location, the energy usage...

Ontario Electricity Support Program

The Ontario Electricity Support Program helps reduce electricity bills for low-income households with a monthly on-bill credit. The amount of the credit will depend on how many people live in your house and your combined household income. Find out if you are eligible...

Changes to Industrial, Commercial, other non-Regulated Price Plan Customers’ Electricity Costs Effective January 1, 2021

  Starting January 1, 2021, a portion of renewable energy contract costs will be paid by the government instead of electricity customers. This will lower electricity bills for large and mid-sized commercial and industrial consumers who do not participate in the...

Time-of-Use vs Tiered, Customer Choice is coming on your electricity rate on November 1

If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020. With TOU, the price you pay depends on when you use electricity. With Tiered prices, you can use a...

Consumer Alert: Beware of scams during the COVID-19 emergency

The Ontario Energy Board (OEB) is aware of increasing efforts by scam artists attempting to take advantage of consumer uncertainty. To find out more, click here.

Customer Engagment

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Preparing for Emergencies

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My Account - Customer Connect

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Report a Problem

Emergency to public safety: Call 911
Power outage: Call 519-843-2900

Click here to report a non-emergency problem that is not an outage using OUTAGES MAP (This Map is not monitored 24/7)

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What’s Happening

Report an Outage:

Emergency to public safety: Call 911
Power outage: Call 519-843-2900

Click here to report a non-emergency problem that is not an outage using the OUTAGES MAP                     (This Map is not monitored 24/7)