Energy Conservation Programs

Looking for ways to reduce energy costs, or planning energy upgrades to your home or business? Learn more about available Provincial Energy Conservation Programs. Ontario Launches New Energy Efficiency Programs to Save You Money | Ontario Newsroom Home Renovation...

Customer Satisfaction Survey

Centre Wellington Hydro's Customer Satisfaction Survey has begun and as our electrical customer you may receive a call or email from Oraclepoll Research Ltd. on our behalf asking you to complete the survey. Your feedback is important to us and we appreciate your...
Customer Engagement Maintenance

Annual Tree Trimming Maintenance

CWH's annual tree trimming program in Fergus and Elora has begun for 2025 and will continue through to April. Tree trimming is a necessary part of our network's maintenance program and helps to ensure our overhead lines remain in a safe condition, and storm related...

CWH Billing & Payment Options

We are here to help you understand your billing and payment options! Options for Receiving your Bill and Enquiring about your Account Balance: Sign-up and register to view your bills, current account balance, payment history and detailed energy usage online 24/7. For...

Ontario Electricity Rebate (OER) Effective November 1, 2024 set to 13.1%

Effective November 1, 2024, the OER will provide eligible consumers with a 13.1% rebate from the province on the subtotal of their electricity bill. The OER provides a rebate on the electricity bill of residential, small business and farm customers. For a typical...

November 1, 2024 Winter Hours and New Electricity Price Plan

November 1, 2024 Electricity Prices On November 1, 2024, new Time-of-Use (TOU), Ultra-Low Overnight (ULO) and Tiered prices for residential and small business customers under the Ontario Energy Board’s (OEB) Regulated Price Plan (RPP) will change, winter Time-of-Use...

Ontario’s System-Wide Electricity Supply Mix: 2023 Data

Under O. Reg. 416/99 the Ministry of Energy is responsible for providing Ontario’s electricity supply mix data for electricity suppliers. The following table discloses the system-wide electricity supply mix data for 2023. This data must be used by electricity...

Check it Out! You may qualify for electricity credits through OESP.ca

  Having trouble paying your energy bill? Support programs are available for customers who are struggling with their...

Discover Your Energy-Savings Potential

Uncover more than just savings with the help of Save on Energy. Save On Energy programs still available. Go to Save on Energy website The new Energy Affordability Program (EAP) offers two levels of support for income-eligible residents: Those most in need will qualify...

Time-of-Use vs Tiered, Customer Choice is coming on your electricity rate on November 1

If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020. With TOU, the price you pay depends on when you use electricity. With Tiered prices, you can use a...

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Power outage: Call 519-843-2900

Click here to report a non-emergency problem that is not an outage using OUTAGES MAP (This Map is not monitored 24/7)

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Preparing for Emergencies

Emergency prepareness planning and safety tips.

News & Notices

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Green Button

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Centre Wellington Hydro Service Forms.

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Centre Wellington Hydro subscribes to the Ontario One Call service. Call or click before you dig for any size project.

What’s Happening

Report an Outage:

Emergency to public safety: Call 911
Power outage: Call 519-843-2900

Click here to report a non-emergency problem that is not an outage using the OUTAGES MAP                     (This Map is not monitored 24/7)