Customer Engagement Survey Now Open! Have your Say and a Chance to Win $100 off your CWH Electric Bill

Be sure and visit CWH's Customer Engagement Page to learn what CW Hydro's plans are for major investments into our system, and how we prioritize through a Distribution System Plan. Take the opportunity to have your say by providing your input and completing the online...

Ontario Electricity Rebate, November 1, 2021

Ontario Electricity Rebate The Ontario Electricity Rebate (OER) is for most households, farms, long-term care homes and small businesses. Eligible consumers automatically receive the rebate, which appears on bills as a separate line item. Starting November 1, 2021,...

Nov. 1, 2021 Electricity Pricing

On November 1, 2021, Time-of-Use (TOU) and Tiered prices for residential and small business customers under the Ontario Energy Board’s (OEB) Regulated Price Plan (RPP) will remain unchanged. The winter Time-of-Use (TOU) hours and the change in the Tier threshold for...

Discover Your Energy-Savings Potential

Uncover more than just savings with the help of Save on Energy. Save On Energy programs still available. Go to Save on Energy website The new Energy Affordability Program (EAP) offers two levels of support for income-eligible residents: Those most in need will qualify...

Customer Connect, our customer portal, has a new location!

As of March 8, 2021, the web address for our customer portal, Customer Connect, has changed. It can now be found at https://myaccount.cwhydro.ca.   The customer experience on the platform will remain the same, and other than the new location, the energy usage...

Ontario Electricity Support Program

The Ontario Electricity Support Program helps reduce electricity bills for low-income households with a monthly on-bill credit. The amount of the credit will depend on how many people live in your house and your combined household income. Find out if you are eligible...

Changes to Industrial, Commercial, other non-Regulated Price Plan Customers’ Electricity Costs Effective January 1, 2021

  Starting January 1, 2021, a portion of renewable energy contract costs will be paid by the government instead of electricity customers. This will lower electricity bills for large and mid-sized commercial and industrial consumers who do not participate in the...

Time-of-Use vs Tiered, Customer Choice is coming on your electricity rate on November 1

If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020. With TOU, the price you pay depends on when you use electricity. With Tiered prices, you can use a...

Consumer Alert: Beware of scams during the COVID-19 emergency

The Ontario Energy Board (OEB) is aware of increasing efforts by scam artists attempting to take advantage of consumer uncertainty. To find out more, click here.

Customer Engagment

Have your say by providing your input and completing the online survey

Covid-19 Updates

See the latest updates and rate relief options.

My Account - Customer Connect

View your electrical usage, billing history, and subscribe to eBilling

Report a Problem

Emergency to public safety: Call 911
Power outage: Call 519-843-2900

Click here to report a non outage/emergency in OUTAGES MAP (Map is not monitored 24/7)

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News & Notices

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What’s Happening

Report an Outage:

Emergency to public safety: Call 911
Power outage: Call 519-843-2900

Click here to report a non outage/emergency in OUTAGES MAP (Map is not monitored 24/7)