Services & Safefy Tips



Before you dig, think about what services might be buried in the ground, because… What you can’t see can hurt you!

It’s getting pretty crowded underground. There could be gas pipelines, electrical services, telephone and cable TV as well as water and sewer connections. In addition to these types of buried services to your home, there could be distribution networks for utilities that serve your neighbourhood and community. In some cases, such as pipelines and fiber optic cables, they may even be part of a national feeder route.

Damaging underground services can have serious consequences: Personal injury Loss of essential services, creating a safety risk for others, expensive restoration costs and potential legal actions.

Don’t take the risk. Get a free locate! For your convenience, Ontario One Call is open 24 hours a day to receive your requests. Requests can be submitted via their online form or by phone at 1-800-400-2255.

Tree Trimming

If you notice tree branches growing too close to the power lines, please let us know. Centre Wellington Hydro will ensure their safe removal. Contact our office at 519-843-2900 or follow this link to report it online.

Critical Care Customers

If electricity is a medical necessity for any member of your household, please contact our office to make us aware of your needs. In the event of an electrical interruption, such information can aid us in responding to these critical needs.

Streetlight Repairs

If you notice any problems with local streetlights report them to us at 519-843-2900 or follow this link to report it online.


If you are moving, we require at least 24 hours notice before we are able to do a final reading during regular business hours, Monday to Thursday from 9:00am to 4:00pm and Friday from 9:00am to 12:00pm. Two weeks notice is preferred.

Safety Tips



If you plan to change or add to your electrical wiring system, you must have an electrical inspection done to meet the compliance of the Electrical Safety Code.

Have Proper Fuses Installed

All general use circuits should be protected by either fuses or circuit breakers rated for 15 amperes. Never replace fuses (primarily found in older homes) with metal objects such as dimes or pennies. Doing so could cause a fire.

Time-delay or dual element fuses, identified by a metal band and the letter D, should only be used for large motorized appliances such as clothes dryers, furnaces, refrigerators/freezers, and window air conditioners. The D fuses can handle the power surge of a starting motor, but should not be used on general lighting circuits.

Only “P” fuses should be used on all general circuits, including lighting circuits.


CSA Seal

The CSA seal or label ensures that an appliance has been tested and should be safe to use as recommended by the manufacturer. Before buying an appliance, check to see that it has been CSA approved.

Three Prong Plugs

Rather than breaking off the third prong from a cord, have a two prong outlet replaced with a three prong outlet. This will ensure that the third prong will be properly grounded. It provides a ground path that helps prevent or minimize shocks.

Avoid Water

Radios, hairdryers and other electrical appliances are dangerous to use near water. If your hands are wet, or you are standing on a wet area, you could get an electrical shock.

Extension Cords

Protect your children from injury by unplugging unused extension cords. If a cord is hot to touch, chances are you are using it for more current than it is designed to handle. Don’t overload extension cords. Avoid running a cord under a carpet or near anything that will increase its temperature. Keep extension cords out of the water. Cords designed for outdoor use will be marked for “outdoor use”.