News & Public Notices
Conditions of Service – Update 2025
CW Hydro has updated our Conditions of Service, a document that describes how we do business with our customers, to align with recent changes in the energy industry. We are interested in customer feedback and invite you to read over the updated document here....
Nov 1, 2025 Winter Electricity Pricing
On November 1, 2025, Winter Time-of-Use (TOU) hours come into effect, as well as changes in the Tiered thresholds. These hours and thresholds remain in place until April 30, 2026. Click here to view the Winter TOU hours and Tiered thresholds.
Important Message – Potential Postal Disruption
Remember to Pay your Utility Bill! Due to ongoing negotiations between Canada Post and its workers, regular mail service could be interrupted and you may not receive your most recent electricity bill(s). Centre Wellington Hydro Ltd (CWH) would like to remind you it is...
CWH Major Event Report: July 30, 2025
On July 30, 2025 Centre Wellington Hydro customers in the Fergus area experienced a disruption to their hydro service. Details of the event can be found within the Major Event Report.
CW Hydro has Applied to the Ontario Energy Board to Change its Rates
CW Hydro has applied to the Ontario Energy Board to increase our electricity distribution rates effective January 1, 2026. Learn more about the application in the OEB Notice or view the detailed application HERE and have your say.
Ontario’s System-Wide Electricity Supply Mix: 2024 Data
Under O. Reg. 416/99 the Ministry of Energy is responsible for providing Ontario’s electricity supply mix data for electricity suppliers. The following table discloses the system-wide electricity supply mix data for 2024. This data must be used by electricity...
Energy Conservation Programs
Looking for ways to reduce energy costs, or planning energy upgrades to your home or business? Learn more about available Provincial Energy Conservation Programs. Ontario Launches New Energy Efficiency Programs to Save You Money | Ontario Newsroom Home Renovation...
CWH Billing & Payment Options
We are here to help you understand your billing and payment options! Options for Receiving your Bill and Enquiring about your Account Balance: Sign-up and register to view your bills, current account balance, payment history and detailed energy usage online 24/7. For...
Ontario Electricity Rebate (OER) Effective November 1, 2024 set to 13.1%
Effective November 1, 2024, the OER will provide eligible consumers with a 13.1% rebate from the province on the subtotal of their electricity bill. The OER provides a rebate on the electricity bill of residential, small business and farm customers. For a typical...
2024 Electrical Safety Awareness Survey
THANK YOU to CWH customers who took part in the 2024 ESA Safety Awareness Survey! Survey results, showing resident's understanding of electrical hazards, are available now: Electrical Safety Awareness Survey